Some of My Store Pins Are in the Wrong Spot

Pin placement on the map is determined by coordinates — latitude and longitude. When you create a location in the app, coordinates are detected automatically using the Geocoding API. You can also set them manually using the methods described in this article.

How to Improve Coordinate Accuracy

If pins appear in incorrect locations, the issue is usually with the address data provided to the Geocoding API. Check the following:

Issue	What to do
Incomplete address	Make sure the address includes both the street name and building number. The more detailed the address, the more accurate the result.
Missing ZIP code	Many cities share similar street names. Adding a ZIP code helps the API pinpoint the correct location.
Non-English characters	If you're importing locations from a CSV file, non-English characters in the address may interfere with geocoding. Check your file for encoding issues.
Missing street number	A street name alone is often not enough. Always include the building or house number where possible.

A Note on Countries Without Formal Street Numbers

Some countries, such as the UAE, use addressing systems that don't include standard street numbers. In these cases, addresses are typically written using a shopping center name or a general area, which may result in inaccurate pin placement.

For stores in these regions, we recommend specifying exact GPS coordinates manually. Upload your locations via a spreadsheet and include the precise latitude and longitude for each store. See the Specifying Exact Pin Coordinates section for details.

Correcting a Pin

If a pin is already placed incorrectly, you can find the exact coordinates using the methods described in this article, then fix the location by:

Going to the Locations page in the app.
Clicking Edit next to the location you want to update.
Entering the correct latitude and longitude.

Do you need help?

If you have any questions or run into issues, please contact us — we’re happy to help.