Google Maps Troubleshooting

“Something went wrong” on the map

This usually means the website restrictions are not set up correctly. Please check:

• The website domains were added correctly (including asterisks and slashes)

• The URL in your browser matches one of the allowed domains

  (for example, you’re not viewing a myshopify.com   URL that wasn’t added)

• The API key you edited matches the key added in StoreLocator → Api Key

👉 You can click Show key in the Google dashboard and compare the last characters.

I can’t find my Google Maps API Key

If your key isn’t listed in the dashboard:

1. Check the project selector at the top and try any other listed projects
2. Try signing into any other Google account that may have been used

Unfortunately, Google does not provide a way to identify which email address was used to create a specific API key.

If you’re unable to locate your key, an easy alternative is to switch to default map provider.

Your existing store locations and map settings will continue working with it.

Do you need help?

If you have any questions or run into issues, please contact us — we’re happy to help. Contact support.